As an Entrepreneurs Circle Certified Marketing Coach, I’ve long encouraged my clients to set up a Knowledge Centre—a central hub of answers to the questions your prospects and customers ask again and again.
If you haven’t yet built one, here’s a simple guide to get started:
👉 Why You Need a Knowledge Centre and How to Set It Up
But here’s where it gets even more exciting…
We can now train our HighLevel AI team members—like Live Chat Agents and Voice AI Phone Answering Agents—using the content in your Knowledge Centre.
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Let that sink in for a moment.
You’ve already got the answers. You’ve already done the thinking.
Now the AI can take that knowledge and work for you.
Here’s How It Works in HighLevel / MarketerM8
In the training section of each agent you can point it to a specific URL, a group of URL’s or very page on a root domain. And usign this you can direct the AI to train itself on the knowledge centre you have already invested in to create.
Why This Matters
If you’re a small business owner, your time is precious. Your HighLevel AI employee can now:
📞 Answer inbound phone calls
💬 Handle website chat enquiries 24/7
📚 Reference your knowledge centre for accurate, on-brand replies
📅 Book appointments and follow up automatically
📈 Never forget a lead or lose a sales opportunity
And unlike a human, your AI employee doesn’t sleep, go on holiday, or forget anything.
Your Knowledge Centre Just Became Even More Valuable
The time you invested in creating a Knowledge Centre isn’t just for Google rankinfs and your team anymore—it’s now the training manual for your AI team too.
If you’ve already got a bank of FAQs, service explanations, customer processes, and onboarding steps—you’re halfway there. If you haven’t, now is the perfect time to start.
In fact, building your Knowledge Centre is one of the smartest moves you can make if you want to future-proof your business and let AI do more of the heavy lifting.
Final Thought
This is no longer theory.
You can literally point the AI to your Knowledge Centre —and your AI employee starts learning straight away.
Want help setting this up?
Book a free Discovery Call and I’ll walk you through how to train your AI using your Knowledge Centre. Or join the next MarketerM8 AI Employee Workshop
👉 Book a Discovery Call with Julian
👉Reserve your spot on the next live MarketerM8 AI Employee Workshop
