Blog

Julians’ Blog. Topics include HighLevel and marketing.

Better Proposals with Keap / Infusionsoft

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better proposals keap infusionsoft

Do you send proposals as part of your sales process? Do you use Keap Pro or Keap/ Infusionsoft to automate your marketing and Sales? If you answered Yes to the above questions then you should take a look at Better Proposals. Not only can you create great-looking proposals but when using Zapier you can build them into your Keap / Infusionsoft marketing automation. Here are some stand-o...
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6 Reasons You Need a CRM / Marketing Automation Champion

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A CRM / Marketing Automation Champion is a team member who is assigned to spearhead your CRM / marketing automation efforts. This person has to want to be and enthused to be the CRM and marketing automation champion This person is in charge of the strategy, implementation, onboarding & training of team members and troubleshooting when issues arise. You are more likely to succeed with your CRM...
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Why do 98% of marathon runners succeed, while 96% of business owners fail?

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When you look at the percentage of runners that start the London Marathon and then don't finish you will see it is less than 2%. In other words, 98+% finish the London Marathon. And this relates beautifully to business. So in this instance, we take "winning" in business as reaching a £1M turnover business. Only 4% of businesses reach £1M turnover. So imagine only 4% of people finished the L...
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EC Clarity – A step-by-step guide to business growth

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entrepreneurs circle EC Clarity

One of the biggest problems we face as entrepreneurs is not knowing if we're doing the right stuff (at the right time!) to grow our business. There hasn't been a step-by-step guide to business growth - until now! That's what the Entrepreneurs Circle is currently offering with its unique 'EC Clarity Programme'. What To Do – How To Do It – And Help To Get It Done. And the best bit is that y...
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A great hack – How to leave a voicemail that get’s a call back

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When you have been communicating with a prospective client and then they fail to respond to our voicemail messages isn't that annoying? How could we leave a voicemail message where the recipient is compelled to call us back? The trick is to create so much intrigue and fear of missing out that they are compelled to call you back. So when you leave a voicemail then start it with y...
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Good News!

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Psychology 101: When you are talking to someone, and you begin with "Good news..." you pre-frame their brain to feel good and positive about what you say next. It's the oldest copywriting technique in the book. Of course, when it comes to writing copy - whether to prospects or existing customers you can literally begin your text with the words "Good news..." And here's the biggie... yo...
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Consultant and coach lead generation. Do you really need to buy more consulting and coaching sales leads?

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*************************************************************** UPDATE MARCH 2022 I am currently inviting established consultants and coaches to trial my "Keap for Consultants" marketing and sales system as Beta testers. I will give beta testers a proven marketing and sales system worth £5000 and all I ask is that you provide feedback to enable me further improve the system. Click here to ...
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How to build your LinkedIn database of connections and create sales opportunities

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I am now a big fan of LinkedIn automation -for me, it's now on a par with Keap/ Infusionsoft! It's exciting, like having the automation power that Infusionsoft brings, but what Infusionsoft lacks is a huge, searchable, built-in, up-to-date database of business people. I was on the Growth Mindset Movement Podcast with Paul Greig-Smith the other day with a new strategy - if you were starting with...
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When the going gets tough – think of this

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Print this image and keep handy for inspiration when times get tough. Jeff Bezos Amazon
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Hotjar – look “over the shoulder” as visitors view your website

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hotjar

Hotjar is a great little tool that gives you a real feel as to how website visitors are using your website - and what they experience while on your site. So it records the visitor's screen and shows mouse movements, clicks etc. So giving you a real feel for what the visitor experienced - were there broken images or links for example It can also create heatmaps of web pages to show you the ar...
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🎓 HighLevel Live Training Workshop #13 : AI Employee – 3rd November 2026

We’ve made it to Week 13 of the MarketerM8 Live & Updated HighLevel Workshop Series — and this session is focused on helping you get more done with AI, and all managed directly inside HighLevel. This week’s workshop: AI Employee📅 Live on Tuesday {{custom_values.613__ai_employee_date}} at 12 noon (via Zoom)🎯 Who it’s for: HighLevel users who want to get more done using the AI Employee within HighLevel.💸 Free for all HighLevel users With AI rapidly evolving, many business owners worry about AI replacing jobs. But here’s the thing: AI isn’t here to replace employees — it’s here to empower them. You’ll learn how to:✅ Eliminate repetitive admin tasks✅ Free up employee time for meaningful work✅ Reduce stress and improve job satisfaction✅ Boost creativity and productivity You’ll leave ready to implement real-world AI use cases — without anxiety or overwhelm. ✅ Already registered? Your Zoom link is waiting in your inbox✅ Need to book your spot? Do it here: Click to register 📚 Want to revisit or catch up on the full series?👉 Browse the complete 12-week workshop menu Let’s get you set up to scale — with paid traffic that flows right into your pipeline. See you there?
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🎓 HighLevel Live Training Workshop #12 : Advanced Marketing – 20th October 2026

We’ve made it to Week 12 of the MarketerM8 Live & Updated HighLevel Workshop Series — and this workshop is focused on helping you take your marketing to a higher level with HighLevel. This week’s workshop: Advanced Marketing in HighLevel📅 Live on Tuesday {{custom_values.617__advanced_marketing_date}} at 12 noon (via Zoom)🎯 Who it’s for: HighLevel users who want more advanced marketing using HighLevel💸 Free for all HighLevel users The workshop has a loose structure as we anticipate this will be highly influenced by to topics, issues and ideas that attendees bring to the workshop. But so far these are the topics we are planning to cover: ✅ Visually map out your marketing and sales system so every campaign and automation fits into a clear strategy (this was so popular when I mentioned this in an earlier workshop that it had to be included) ✅ Set up WhatsApp Business for marketing so you are not just relying only on email and SMS ✅ Use MarketerM8 snapshots and templates that can dramatically speed up your HighLevel setup. Use AI to draft and respond to client reviews, use AI to follow up with referrals and set up an evergreen prospect nurture campaign. ✅ Share and exchange marketing strategies and tactics that are working right now with other attendees (and myself). This workshop is much more collaborative than most of the others. It is part training, part discussion, and a great opportunity to pick up advanced HighLevel ideas you can apply immediately. Whether you are new to HighLevel or already a seasoned pro, this session will help you think about HighLevel marketing in a more structured way. ✅ Already registered? Your Zoom link is waiting in your inbox✅ Need to book your spot? Do it here: Click to register 📚 Want to revisit or catch up on the full series?👉 Browse the complete 12-week workshop menu Let’s get you set up to scale — with paid traffic that flows right into your pipeline. See you there?
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🎓 HighLevel Live Training Workshop #11 : eCommerce & Ad Manager – 13th October 2026

This week, we’re diving into how to advertise and sell products online, all from inside HighLevel. This week’s workshop: eCommerce & Ad Manager📅 Live on Tuesday {{custom_values.611__ecommerce_date}} at 12 noon (via Zoom)🎯 Who it’s for: HighLevel users looking to advertise and sell products and services online, take payments and electronically sign contracts and documents. 💸 Free for all HighLevel users If you’ve been using other platforms to sell your products or manage referrals — this is your chance to bring it all under one roof. You’ll learn how to:✅ Set up digital and physical products in HighLevel ✅ Integrate Shopify & WooCommerce with HighLevel eCommerce ✅ Build order forms, upsells, and simple checkout pages✅ Set up and manager Facebook and Google Ads in the HighLevel Ad Manager✅ Use workflows to automate post-purchase follow-up and fulfilment ✅ Create and sign documents electronically – just like Docusign Whether you’re selling a course, a coaching package, or a physical product — this workshop will help you build a system that works while you sleep. ✅ Already registered? Check your inbox for your Zoom link✅ Not booked in yet? Grab your free place here: Click to register 📚 Want to review the full series?👉 View the full 12-week workshop menu Let’s get your sales system running — and make it scalable. See you there?
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How to Get More Google Reviews. 5 Proven Strategies That Actually Work (Including How to Automate the Entire Process)

Quick Answer If you’re looking for the fastest way to generate more Google reviews, the answer is surprisingly simple. Ask every happy customer at the right moment, make leaving a review effortless, and build a system that asks consistently instead of relying on memory. Most businesses don’t struggle because customers are unwilling to leave reviews. They struggle because they ask too late, make the process difficult, or forget to ask altogether. The businesses that consistently collect five-star reviews don’t necessarily provide a better service than everyone else. They simply have a better review process. Throughout this guide I’ll show you not only how to generate more genuine Google reviews, but also how AI and automation with HighLevel can remove much of the work for both your team and your customers. Key Takeaways Google rewards businesses that receive a regular stream of authentic reviews. Asking immediately after delivering value consistently outperforms asking days or weeks later. The easier you make it to leave a review, the more reviews you’ll receive. Most customers don’t dislike leaving reviews. They dislike having to write them. AI can help customers express their experience in their own words without writing fake reviews. Automation ensures every happy customer receives a review request, not just the ones you remember. Reviews should be the start of your customer advocacy journey, not the end. Why Google Reviews Matter More Than Ever Twenty years ago, people asked their neighbours for recommendations. Today they ask Google (and AI searches). Whether someone is looking for a restaurant, accountant, dentist, plumber, solicitor, consultant or software provider, one of the first things they check is your reviews. Your Google Business Profile has effectively become your digital shop window. Potential customers often decide whether to contact you before they’ve even visited your website. That’s why reviews influence far more than your online reputation. Local search rankings Google Maps visibility Click-through rates Customer trust Enquiry rates Sales conversion Repeat business It’s no exaggeration to say that two businesses offering an almost identical service can receive dramatically different numbers of enquiries simply because one has hundreds of recent, well-written reviews while the other has a handful of older ones. Reviews have become social proof at scale. Google Isn’t Looking for Perfect Businesses Here’s something many business owners misunderstand. Google doesn’t expect perfection. It expects authenticity. A business with 400 reviews averaging 4.8 stars often appears more trustworthy than one with 12 reviews averaging 5.0. Why? Because customers understand that no business can please every single person. A steady stream of genuine reviews tells both Google and potential customers that your business is active, trusted and continuing to serve real people. That steady flow is far more important than collecting twenty reviews during one month and then none for the next year. Consistency beats intensity. The Rise of AI Search Something else has changed over the past couple of years. People are no longer just typing questions into Google. They’re asking ChatGPT. They’re asking Gemini. They’re asking Claude. They’re asking Perplexity. Instead of searching: Best accountant near me People increasingly ask: Which accountant in Manchester has the best reviews for small businesses? AI assistants are becoming another layer between customers and search engines. That makes your online reputation even more valuable. Not only do reviews influence Google’s local search results, they also provide evidence that AI systems can use when assessing which businesses appear credible and well regarded. The businesses that consistently receive authentic, descriptive reviews are creating signals that benefit both traditional search engines and emerging AI search experiences. The Biggest Mistake Most Businesses Make Whenever I ask a business owner how they collect Google reviews, the answer is usually something like this. “We ask when we remember.” Or… “We send an email every few months.” Or perhaps… “We mention it at the bottom of our invoices.” None of those approaches are really a system. They’re good intentions. Unfortunately, good intentions don’t produce consistent results. The businesses generating dozens or even hundreds of Google reviews every year aren’t necessarily asking more persuasively. They’re asking more consistently. That’s a huge difference. Stop Asking Occasionally. Start Building a System. Imagine two dentists. Both provide excellent treatment. Both have friendly staff. Both genuinely care about their patients. Dentist A asks for reviews whenever the receptionist remembers. Dentist B has an automated process that requests feedback after every completed appointment. Who do you think collects more reviews? Exactly. The quality of the service may be identical. The quality of the process isn’t. Introducing The Review Journey Most businesses think review generation looks like this. Complete the work ↓ Ask for a review That’s far too simplistic. I prefer to think of it as The Review Journey. Deliver Outstanding Service ↓ Confirm Customer Satisfaction ↓ Collect Feedback ↓ Request a Review ↓ Respond to the Review ↓ Showcase the Review ↓ Ask for a Referral ↓ Create a Case Study ↓ Generate Repeat Business ↓ Build a Customer Advocate Notice something. The review isn’t the destination. It’s simply another milestone in building a long-term relationship with your customer. That’s an important mindset shift. The Psychology Behind Great Reviews Here’s an interesting question. If someone has genuinely enjoyed working with your business, why don’t they automatically leave a review? It’s rarely because they don’t want to help. It’s usually because life gets in the way. They’re busy. They intend to do it later. Then later becomes next week. Next week becomes never. There’s another reason too. One that hardly anyone talks about. The Blank Page Problem I believe this is one of the biggest obstacles preventing businesses from collecting more reviews. Let’s imagine you’ve just received this email. We’d really appreciate it if you could leave us a Google review. You click the link. Google opens. A blank text box appears. Now what? Suddenly you’re expected to become a copywriter. You begin wondering… What should I say? How long should it be? Will it sound silly? Have other people written something Read more…
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🎓 HighLevel Live Training Workshop #13 : AI Employee – 3rd November 2026

We’ve made it to Week 13 of the MarketerM8 Live & Updated HighLevel Workshop Series — and this session is focused on helping you get more done with AI, and all managed directly inside HighLevel. This week’s workshop: AI Employee📅 Live on Tuesday {{custom_values.613__ai_employee_date}} at 12 noon (via Zoom)🎯 Who it’s for: HighLevel users who want to get more done using the AI Employee within HighLevel.💸 Free for all HighLevel users With AI rapidly evolving, many business owners worry about AI replacing jobs. But here’s the thing: AI isn’t here to replace employees — it’s here to empower them. You’ll learn how to:✅ Eliminate repetitive admin tasks✅ Free up employee time for meaningful work✅ Reduce stress and improve job satisfaction✅ Boost creativity and productivity You’ll leave ready to implement real-world AI use cases — without anxiety or overwhelm. ✅ Already registered? Your Zoom link is waiting in your inbox✅ Need to book your spot? Do it here: Click to register 📚 Want to revisit or catch up on the full series?👉 Browse the complete 12-week workshop menu Let’s get you set up to scale — with paid traffic that flows right into your pipeline. See you there?
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🐶 How Dog Groomers Can Use HighLevel Alongside Fresha, Gingr and Other Grooming Software

Dog groomers can use HighLevel alongside booking systems like Fresha, Gingr and PetExec to automate enquiries, improve rebooking, capture reviews and grow their business through marketing automation. The Reality of Running a Dog Grooming Business Dog grooming is a repeat-cycle business. Most dogs return every 4 to 8 weeks, meaning retention is just as important as new bookings. Most groomers use: Fresha Gingr PetExec Square Appointments These systems manage bookings, payments and diaries extremely well. But they do not actively grow your business. The real challenge is making sure every enquiry becomes a booking and every customer returns regularly. ⚙️ What Grooming Software Does Well Online booking systems Pet records and grooming notes Vaccination tracking Payments and invoicing Staff scheduling They are essential operational tools. But they do not handle marketing, follow-up or customer reactivation. 🚀 Where HighLevel Fits In HighLevel sits on top of your grooming system as the growth engine. Instant enquiry responses Missed call recovery AI Voice Receptionist WhatsApp messaging + voice calls Automated rebooking reminders Google & Facebook review automation Video testimonial collection Seasonal campaigns Google Ads tracking Customer reactivation Grooming software runs your diary. HighLevel grows your business. 📞 AI Voice Receptionist (24/7 Front Desk) Dog groomers miss calls during the day and outside working hours. HighLevel’s AI Voice Receptionist answers every call automatically and acts like a real receptionist. Answers pricing questions Takes booking requests Captures customer details Identifies urgent grooming needs Books appointments directly Stores everything in your CRM 🐶 Real Example A customer calls at 9pm: My Cockapoo is really matted and needs grooming urgently. The AI captures details, checks urgency and books the appointment immediately. 🎧 Live Demo: 07458 008090 📅 Rebooking Automation (Core Revenue Driver) Dogs need grooming every 4–8 weeks, but customers forget. HighLevel sends automatic reminders: “Bella is due for her next groom. Would you like to book your next appointment?” This dramatically increases repeat bookings. 📣 Missed Calls Turn Into Bookings If you miss a call while grooming, HighLevel automatically: Sends instant SMS reply Captures details Offers booking links Follows up until response No enquiry is lost. ⭐ Google, Facebook & Video Testimonials HighLevel automates review requests across Google and Facebook. It also captures video testimonials, which are far more powerful for grooming businesses. Before and after grooming videos Dog transformations Owner feedback These can be used on: Websites Google Ads Social media WhatsApp campaigns 💬 WhatsApp Messaging + Voice Calling Dog owners prefer WhatsApp communication. Messages Photos of dogs Appointment confirmations Customer updates Voice calls on desktop and mobile You communicate where your customers already are. 📊 Google Ads for High-Intent Customers Google Ads captures customers actively searching: Dog groomer near me Puppy grooming Mobile dog grooming Dog nail clipping HighLevel tracks every lead from click to booking. 🎯 Seasonal Marketing Campaigns Dog grooming demand changes throughout the year. 🌞 Summer Campaigns Summer cuts De-shedding Coat thinning “Keep your dog cool this summer. Book early before slots fill up.” 🎄 Christmas Campaigns Festive grooming Christmas packages Priority booking “Christmas grooming slots are now open. Book early to secure your appointment.” 🍂 Autumn Campaigns Shedding treatments Winter prep grooming ❄️ Winter Campaigns Mud removal Post-storm grooming January reactivation campaigns You are no longer waiting for demand. You are creating it. 🧠 Julian Mills’ View Most grooming businesses already have good booking systems. The issue is not operations. It is communication. Are enquiries followed up instantly? Are missed calls recovered? Are customers reminded to rebook? Are reviews consistently generated? Are seasonal opportunities being used? HighLevel does not replace grooming software. It fixes everything around it that drives growth. 🔄 Do You Need Both Systems? Yes. Grooming software = bookings and operations HighLevel = marketing and growth 🧩 Integration Is the Real Opportunity Every grooming business is different. The value is not replacement, it is integration. HighLevel connects enquiries, calls, ads, WhatsApp and follow-ups into one system. 📞 Book a Free Discovery Call We will map how HighLevel integrates with your grooming software and identify growth opportunities. Enquiry flow analysis Booking system review Automation opportunities WhatsApp + AI Voice setup Google Ads strategy 👉 https://www.julianmills.co.uk/discovery
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