HighLevel Not Working? Try These Two Fixes Before Contacting Support

If you’ve landed on this page, there’s a good chance something in HighLevel isn’t behaving as expected.

Perhaps your opportunities have disappeared.

Your pipeline is blank.

Your contacts aren’t showing.

A workflow has stopped working.

Your calendar isn’t displaying appointments.

Maybe you’ve searched Google for an answer, watched a few YouTube videos, or even started drafting a support ticket.

Before you spend hours troubleshooting, there are two simple checks I recommend making first.

As a HighLevel consultant who works with businesses throughout the UK and internationally, I’ve seen many situations where what appears to be a major problem turns out to be a browser issue that can be resolved in seconds.

Julian Mills’ 1st Recommendation: Use Google Chrome

HighLevel is a modern web-based application that is constantly evolving.

New features, updates and improvements are released regularly. Because of this, browser compatibility can sometimes become an issue.

My recommendation is simple.

Use Google Chrome.

While HighLevel will often work in other browsers, Chrome generally provides the most consistent experience.

If you’re using another browser and something appears broken, switch to Chrome before investigating further.

You may find the issue immediately disappears.

Julian Mills’ 2nd Recommendation: Clear Your Browser Cache

In my experience, browser cache issues are responsible for a surprising number of apparent HighLevel problems.

When HighLevel updates part of the platform, your browser can sometimes hold onto older versions of files.

This can result in:

• Missing opportunities
• Blank pages
• Missing buttons
• Incorrect reports
• Broken layouts
• Workflows appearing not to work
• Missing contacts
• Calendars displaying incorrectly

The good news is that the data is still there. Everything is backed up in HighLevel.

Your browser simply isn’t displaying the latest version of the platform correctly.

How To Clear Cache In Google Chrome

1. Open Google Chrome.
2. Press Ctrl + Shift + Delete on Windows or Command + Shift + Delete on Mac.
3. Select Cached Images and Files.
4. Click Delete Data.
5. Close Chrome completely.
6. Reopen Chrome.
7. Log back into HighLevel.

Try An Incognito Window

You can also test HighLevel in an Incognito window by pressing:

Ctrl + Shift + N

This creates a clean browser session and can quickly identify whether the issue is cache-related.

If HighLevel works correctly in an Incognito window but not in your normal browser session, there’s a good chance you’re dealing with a browser cache issue.

Before You Contact Support

If something appears broken in HighLevel, I recommend working through this checklist:

• ✅ Use Google Chrome
• ✅ Clear your browser cache
• ✅ Open an Incognito window
• ✅ Log out and back in
• ✅ Try another computer if available / or ask another user to check for you

Many apparent HighLevel issues could be resolved before a support ticket is ever needed.

Are You Getting The HighLevel Technical Support You Need Or Were Promised?

One thing many business owners discover after signing up for a HighLevel sub-account is that not all HighLevel resellers, implementation partners and white-label agencies provide the same level of support.

In some cases, support may be limited to basic onboarding or ticket-based assistance. When issues arise, users can find themselves searching Google, watching YouTube videos, reading Facebook groups or trying to troubleshoot problems on their own.

That’s not necessarily anyone’s fault. Every agency has a different business model and level of technical expertise.

At MarketerM8, we take a different approach.

When you become a MarketerM8 customer, you’re not simply getting access to the HighLevel software. You’re also gaining access to a team of experienced HighLevel specialists who work with the platform every day.

Included with your MarketerM8 subscription:

• Unlimited HighLevel support
• Access to 24/7 live chat support
• Zoom support calls when required
• Help troubleshooting workflows, automations, calendars and pipelines
• Assistance with integrations and technical setup
• Access to free live HighLevel training workshops
• Guidance from experienced HighLevel consultants

If something isn’t working, you shouldn’t have to spend hours searching the internet trying to find the answer.

Our aim is to help you solve the problem quickly so you can get back to running your business.

Already Have A HighLevel Account?

Many people don’t realise that it is often possible to move an existing HighLevel sub-account from one reseller or agency to another.

If you’re currently using HighLevel and would like to learn more about transferring your sub account to MarketerM8, book a discovery call with Julian Mills.

During the call we’ll discuss your current setup, the support you’re receiving today, and whether moving your account to MarketerM8 would be a good fit for your business.

Book your discovery call:  https://www.julianmills.co.uk/discovery

About the Author

Julian Mills

HighLevel Consultant & Marketing Automation Strategist

Julian Mills helps business owners automate lead generation, sales follow-up, customer communication and business processes using HighLevel and MarketerM8. Since 2009 he has helped businesses implement CRM, marketing automation and AI-powered systems that save time, improve customer experience and generate more sales.

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