HighLevel’s AI Voice Agent is a game-changing solution designed to handle inbound calls, engage customers in natural, conversational dialogues, and perform tasks aligned with your specific business objectives. The Voice AI Agent will be your personal office employee, answering calls, fielding leads, and collecting customer information for further follow-up! Powered by advanced speech recognition and natural language processing, this innovative tool ensures your customers receive seamless, personalized service around the clock.
Key Features of the AI Voice Agent
- Natural Conversations: The AI Voice Agent intuitively understands and responds to customer queries, creating a fluid, conversational experience.
- Advanced Speech Recognition: It transcribes and interprets spoken words with precision, ensuring clear communication.
- Seamless Integration: Easily connects to your CRM and other business tools to streamline operations.
- Customizable Responses: Tailor the AI agent’s tone and messaging to align with your brand identity.
- 24/7 Availability: Provides uninterrupted support, enhancing customer satisfaction and trust.
How the AI Agent Handles Calls
- Inbound Calls:
- During business hours, calls to the designated number are automatically answered by the AI agent.
- After hours, calls follow your customized settings, such as redirecting to voicemail or forwarding to another number.
- Call Actions:
- Update Contact Records: Automatically saves collected details to customer profiles.
- Trigger Workflows: Activates predefined workflows to ensure efficient follow-up actions.
- End Calls Gracefully: Politely concludes calls when appropriate.
- Call Transfers: Transfers to a human agent when necessary for seamless customer service.
- Send SMS: Sends relevant follow-up messages or important information via text.
Frequently Asked Questions
1. Can I use my existing HighLevel phone numbers with the AI Voice Agent?
Yes, you can assign any available phone number in your account, provided it’s not already configured for specialized functions like IVR.
2. Can the AI Voice Agent collect customer information and create contact records?
Absolutely. The agent can collect data such as name, email, and address, automatically updating or creating contact profiles.
3. Can the AI Voice Agent schedule appointments during calls?
While the agent gathers information and triggers workflows, direct appointment scheduling requires integration with your calendar system through workflows.
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4. Is it possible to have multiple AI Voice Agents and phone numbers?
Yes! You can create multiple agents with unique configurations and phone numbers to support different departments or services.
5. How do I update the AI Voice Agent’s knowledge base?
You can train the AI agent on new information by updating the “Agent Goals” section with revised prompts or business details.
6. Can the AI Voice Agent handle call routing and transfers?
Yes, the agent can transfer calls to human agents based on specific conditions you configure.
7. Is re-billing available for agencies reselling the AI Voice Agent?
Yes, re-billing options are available. Contact our support team for guidance on setting this up.
8. Does the AI Voice Agent work with my own Twilio account?
Currently, the AI Voice Agent’s voice capabilities are exclusive to the LC Phone System and do not function with direct Twilio integrations.
Unlock the Power of AI for Your Business
By integrating HighLevel’s AI Voice Agent, you can revolutionize how your business interacts with customers—enhancing service quality, streamlining operations, and ensuring consistency in every interaction.
💡 Take the next step toward improving your customer experience! Book a discovery call with Julian today to see how this powerful tool can transform your business. Click here to schedule a Discovery Call.
