Highlevel News Updates

HighLevel News Updates

21/03/25 – Exploring New Updates to Call Recording Messages in HighLevel Software: No More Blanks Allowed!

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Changes to Call Recording Message Field by HighLevel Implemented on March 25, 2023, HighLevel has modified the functionality of the call recording message field, imposing necessary provisions that a leading message cannot be left empty. What Was the Previous System? Under the earlier configuration, HighLevel would automatically play the default call recording message even if there were no charac...
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21/03/25 – Exploring HighLevel’s Language Internationalisation Feature for a Universal User Experience

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Introduction At HighLevel, advancements have been made to implement language internationalisation for both the client portal and child app, a pivotal move in shaping a global outreach. Consistently available on the web and mobile, this enhancement guarantees a smooth and user-friendly experience for users across the globe. HighLevel's New Feature HighLevel has introduced support for multiple la...
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21/03/25 – Exploring HighLevel’s Enhanced Cancellation Widget: Streamlined User Experiences and Enhanced Business Insights

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HighLevel’s Enhanced Cancellation Widget: Streamlined UI/UX Experience and Improved Visibility HighLevel takes great pleasure in announcing enhancements to the Cancellation Widget, ensuring its alignment with Booking and Reschedule experiences. These changes bolster the confidence of users in canceling appointments and fortify businesses with a more profound insight into appointment cancellation...
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20/03/25 – Experience Fast and Efficient Form Creation with HighLevel’s New Inline Editing Feature in the Builder

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Introducing HighLevel's New Feature: Seamless Inline Editing in the Builder HighLevel has enhanced form creation to be more intuitive, thanks to the introduction of Inline Editing. Now there's no need to grapple with a settings panel, simply click and make changes immediately within the builder preview. Let's uncover what's new - Direct Editing in the Builder: Enjoy the ability to update any t...
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20/03/25 – Introducing New Features in HighLevel: Preset Invoice Reminders to Ensure Timely Payments

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## Exciting New Feature on HighLevel HighLevel introduces a new feature that enhances the function of sub-account invoicing. Critically, upon the initiation of new sub-account invoices, three default reminders are now automatically pre-set. This formidable feature by HighLevel is a tremendous contribution to businesses with the aim of streamlining payment collections. It ensures punctuality ...
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20/03/25 – Exploring HighLevel’s Improved Image Editor Functionality for Ad Manager

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New Addition to HighLevel HighLevel introduces a new Image Editor feature for Ad Manager. This key addition facilitates users in modifying images effortlessly during the creation or editing stage of their ad campaigns. The feature offers a full range of customization options for media content directly on the platform itself. Functionality Start using the Image Editor by choosing the ad campai...
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20/03/25 – Expanding Access: HighLevel Starter Plan Now Includes Agency-Level APIs and Marketplace Apps

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HighLevel is pleased to announce the availability of agency-level APIs and agency-distributed marketplace apps on the Starter plan (now priced at $97). In an effort to constantly provide the utmost value to our customers, HighLevel has made several enhancements to the Starter plan. Notably, agencies that subscribe to this plan can now install agency-level apps, extending their capabilities and...
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19/03/25 – Introducing the New Contact Engagement Score Feature in HighLevel: A Deeper Look into Customization and Data Exports

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HighLevel is thrilled to unveil the recently developed feature - Contact Engagement Score. This new addition to the platform serves as a valuable gauge to assist in quickly evaluating and ranking Opportunities, grounded on customer interactions. Main improvements include: Adaptable Opportunity Cards & Tables: Opportunity cards and tables have now been made customizable, courtesy of HighLevel. ...
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18/03/25 – Introducing WhatsApp Coexistence on HighLevel: Seamless Integration for Dual-Platform Messaging in All Supported Countries

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HighLevel announces the general availability of WhatsApp Coexistence! This feature allows HighLevel users to integrate an existing WhatsApp Business App with GHL CRM. The result is dual-platform messaging that doesn’t risk bans or disruptions. However, it's important to note that the WhatsApp Business App Coexistence is not supported in certain geographical areas. These include the European Eco...
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18/03/25 – Announcing the New Sales Objective in HighLevel’s Ad Manager: Enhancing Conversions on Your Ads

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Get ready for a significant expansion of HighLevel's ad management capacity. HighLevel is thrilled to reveal that the Sales Objective tool has been added to the HL Ad Manager. This integration enhances the Lead Generation, Website Traffic and Engagement objectives that users are well familiar with. The Sales Objective tool allows organisations to efficiently foster significant conversions direct...
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John saves $900/mo by moving to HighLevel

John Mayfield explains how he came to move, with Julians’ help to HighLevel for his all in one CRM and marketing automation system. And in the process saved himself $900/month. Transcript Hi, I’m John Mayfield with Global Real Estate School, and I want to just say I appreciate Julian so much. He’s been a tremendous help for me. We’ve been friends now for a couple of years. And I remember listening to a Dan Kennedy audiobook about how good are you really taking care of your clients and your database, in other words, how often are you corresponding with them and staying in touch with them. And I remember my wife was with me in the car and she said, are we doing that? And I said, I need to do a better job. And she said, gosh, we really need to get our database up to date and stay in touch with those people. And that’s when I found Julian. I did some research. He had some great reviews, set up a call with him, which by the way, he visited with me for like 30 minutes and didn’t even charge me anything. But I hired Julian then. He has been such a tremendous help and was up and rolling with all of my different bootstrapped programs that I used. And it was last year that Julian said, you really need to take a look at this new program I’m using. And I said, Julian, I just don’t have time to update my database and go through all of that. And about August, I decided, OK, it’s time to make the switch. And I began full time with GoHighLevel. And a couple of things that I want you to know, number one, it probably saved close to 900 US dollars a month. I was paying for my educational platform, Customer Hub. Great program, but it was 100 bucks a month. I was paying for Leadpages. Great program, loved it, but it was over $100 a month. Calendly, I was paying for, again, a great program. But I had all of these tools and things that were in different locations and they all added up to a fee. And then my CRM I was using kept raising my fee because of the number of clients I had. And so, lo and behold, I literally saved $900 a month by switching to GoHighLevel. But here’s the really great part of all of this. I didn’t want to do it because I knew it would be a lot of work, but the process of me updating my emails, really going through my database was so crucial and so helpful for me. So I just have to say, thank you, Julian. This is a great program. He’s a great support person and a great person to lead you in the right direction. And this has been one of the best decisions I’ve ever made. Plus, everything’s in one program. So I got rid of all my subscriptions. I log into GoHighLevel. I do all of my work there, not having to go out to five, six, seven, eight different websites to do little pieces of work, tie it all together. I am all in on GoHighLevel and Julian Mills. Sorry for the lengthy video, but there’s just so much story and other things I could tell you about Julian and GoHighLevel, but it’s a great program. It will save you money and it will save you time having everything right there.
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HighLevel AI Voice Agent: Revolutionise Customer Interactions

HighLevel’s AI Voice Agent is a game-changing solution designed to handle inbound calls, engage customers in natural, conversational dialogues, and perform tasks aligned with your specific business objectives. The Voice AI Agent will be your personal office employee, answering calls, fielding leads, and collecting customer information for further follow-up! Powered by advanced speech recognition and natural language processing, this innovative tool ensures your customers receive seamless, personalized service around the clock. Key Features of the AI Voice Agent Natural Conversations: The AI Voice Agent intuitively understands and responds to customer queries, creating a fluid, conversational experience. Advanced Speech Recognition: It transcribes and interprets spoken words with precision, ensuring clear communication. Seamless Integration: Easily connects to your CRM and other business tools to streamline operations. Customizable Responses: Tailor the AI agent’s tone and messaging to align with your brand identity. 24/7 Availability: Provides uninterrupted support, enhancing customer satisfaction and trust. How the AI Agent Handles Calls Inbound Calls: During business hours, calls to the designated number are automatically answered by the AI agent. After hours, calls follow your customized settings, such as redirecting to voicemail or forwarding to another number. Call Actions: Update Contact Records: Automatically saves collected details to customer profiles. Trigger Workflows: Activates predefined workflows to ensure efficient follow-up actions. End Calls Gracefully: Politely concludes calls when appropriate. Call Transfers: Transfers to a human agent when necessary for seamless customer service. Send SMS: Sends relevant follow-up messages or important information via text. Frequently Asked Questions 1. Can I use my existing HighLevel phone numbers with the AI Voice Agent? Yes, you can assign any available phone number in your account, provided it’s not already configured for specialized functions like IVR. 2. Can the AI Voice Agent collect customer information and create contact records? Absolutely. The agent can collect data such as name, email, and address, automatically updating or creating contact profiles. 3. Can the AI Voice Agent schedule appointments during calls? While the agent gathers information and triggers workflows, direct appointment scheduling requires integration with your calendar system through workflows. 4. Is it possible to have multiple AI Voice Agents and phone numbers? Yes! You can create multiple agents with unique configurations and phone numbers to support different departments or services. 5. How do I update the AI Voice Agent’s knowledge base? You can train the AI agent on new information by updating the “Agent Goals” section with revised prompts or business details. 6. Can the AI Voice Agent handle call routing and transfers? Yes, the agent can transfer calls to human agents based on specific conditions you configure. 7. Is re-billing available for agencies reselling the AI Voice Agent? Yes, re-billing options are available. Contact our support team for guidance on setting this up. 8. Does the AI Voice Agent work with my own Twilio account? Currently, the AI Voice Agent’s voice capabilities are exclusive to the LC Phone System and do not function with direct Twilio integrations. Unlock the Power of AI for Your Business By integrating HighLevel’s AI Voice Agent, you can revolutionize how your business interacts with customers—enhancing service quality, streamlining operations, and ensuring consistency in every interaction. Take the next step toward improving your customer experience! Book a discovery call with Julian today to see how this powerful tool can transform your business. Click here to schedule a Discovery Call.
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How to Use Custom Objects in HighLevel : Transforming CRM and Marketing Automation

HighLevel’s introduction of Custom Objects in Workflow Automation is a revolutionary leap forward for businesses seeking personalized, efficient, and scalable CRM and marketing solutions. This powerful feature opens up endless possibilities for tailoring customer interactions, automating repetitive tasks, and managing complex data structures—all while enhancing the overall client experience. What Are Custom Objects in HighLevel? Custom Objects allow businesses to create unique data records beyond the standard contact, company, or opportunity fields. These objects can represent anything—from pets at a veterinary practice to properties for a real estate agency. They are fully customizable and can be linked to existing contacts or other objects, forming a relational database within HighLevel. This flexibility means businesses can structure their data in a way that mirrors their specific needs, enabling more precise workflows and tailored communication. Why Custom Objects Are a Game-Changer Data Personalization Custom Objects enable you to track data unique to your business. Whether it’s tracking client vehicles in an automotive shop, student progress in an educational setting, or product warranties in retail, Custom Objects ensure that every detail is organized and accessible. Workflow Integration Custom Objects seamlessly integrate with HighLevel’s Workflow Builder, allowing you to automate processes tied to these records. Trigger actions, send messages, or update records automatically based on specific criteria. Enhanced Customer Experience By automating personalized communications—such as appointment reminders, follow-up messages, or milestone celebrations—businesses can deliver a superior customer experience that drives loyalty and satisfaction. Scalability For growing businesses, managing large amounts of data can quickly become overwhelming. Custom Objects provide a scalable way to keep data organized and workflows efficient as your client base expands. Examples of HighLevel Custom Objects in Action Veterinary Clinics: Manage pets as custom objects linked to their owners. Automate vaccination reminders, send birthday greetings, or follow up after appointments. Real Estate Agencies: Use properties as custom objects tied to clients. Automate notifications for new listings or schedule reminders for contract deadlines. Fitness Studios: Track memberships, workout plans, or fitness goals as custom objects. Automate milestone celebrations or membership renewal reminders. Healthcare Providers: Use patient records and treatment plans as custom objects to automate appointment scheduling and follow-ups. How to Set Up Custom Objects in Workflows Define Your Objects Identify the unique data points you need to track. For example, if you’re a property manager, you might set up custom objects for properties and maintenance requests. Create Relationships Link your custom objects to relevant contacts or other objects. For instance, connect a “Pet” object to its corresponding owner in a veterinary practice. Build Workflows Use the Workflow Builder to create automated processes based on your custom objects. For example, trigger an email when a custom object field (e.g., warranty expiration date) reaches a specific value. Test and Optimize Run test workflows to ensure they function as expected. Make adjustments as needed to refine the automation. Unlock the Full Potential of HighLevel HighLevel’s Custom Objects Workflow Automation is more than a new feature—it’s a tool for businesses to reimagine their CRM and marketing strategies. From simplifying administrative tasks to delivering hyper-personalized customer experiences, the possibilities are endless. Learn more about HighLevel features at MarketerM8 – a HighLevel agency Ready to explore how Custom Objects can transform your business? Book a discovery call with Julian to dive into the future of CRM and marketing automation.
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How HighLevel Can Help You Implement the Dream 100 Strategy

The Dream 100 strategy, developed by Chet Holmes, is a marketing approach where you create a hyper-targeted list of your ideal clients – the Dream 100 – and build a dedicated marketing campaign to win them over. While the concept is simple, the execution requires precision, consistency, and strategic nurturing. This is where HighLevel software becomes a game-changer for marketers. If you want to dive deeper into the brilliance of Chet Holmes’ methods, check out my book review of The Ultimate Sales Machine. Understanding the Dream 100 Strategy The Dream 100 strategy involves identifying the top 100 clients you would love to work with and then developing an ongoing marketing campaign to attract their attention, build relationships, and eventually convert them into loyal customers. It’s a focused, relationship-based approach that requires personalization and follow-through. Why HighLevel Software? HighLevel provides a comprehensive suite of marketing tools designed to help you create, manage, and automate your campaigns from one central platform. Its CRM, marketing automation, and sales funnel capabilities make it an ideal tool to implement and scale your Dream 100 strategy. Steps to Implement the Dream 100 Strategy Using HighLevel 1. Identify Your Dream 100 Use HighLevel’s CRM to create a segmented list of your ideal clients. Tag these contacts as “Dream 100” for easy filtering and targeted marketing. 2. Build Personalized Outreach Campaigns Create dedicated email and SMS campaigns targeting your Dream 100 list. Use HighLevel’s templates to craft highly personalized messages. Schedule automated follow-ups to ensure consistent communication. 3. Develop Lead Nurturing Workflows Build automated workflows using HighLevel’s automation tools to nurture your Dream 100 contacts over time. Implement customized email sequences, SMS follow-ups, and even voice drops to stay top-of-mind. 4. Incorporate Direct Mail & Lumpy Mail Marketing A key part of the Dream 100 strategy is sending physical marketing materials – direct mail and lumpy mail – to stand out from the digital noise. Lumpy mail refers to sending a physical item or gift that contributes to your marketing message and makes your outreach memorable. It’s designed to create curiosity and engagement by being something tangible and unexpected. HighLevel cannot create physical mail directly, but it excels at organizing and coordinating the necessary data. Utilize HighLevel’s CRM to export contact lists, create tags, and track when direct mail should be sent. Integrate HighLevel with third-party mailing services via Zapier or custom webhooks to automate the mailing process. Track responses and follow-ups triggered by physical marketing to ensure cohesive messaging across all channels. 5. Leverage Multi-Channel Marketing HighLevel allows you to integrate email, SMS, social media, and direct mail strategies into one cohesive system. Use HighLevel’s social media scheduler to maintain a presence on relevant platforms where your Dream 100 audience spends their time. 6. Track Engagement & Optimize Monitor email open rates, click-through rates, SMS replies, and other metrics to gauge interest. Use HighLevel’s analytics dashboard to refine your approach and improve engagement. 7. Close the Deal with HighLevel’s Sales Tools Utilize HighLevel’s built-in pipeline management features to track your progress and close deals. Schedule meetings, handle follow-ups, and move your Dream 100 contacts through a structured sales process. Key Benefits of Using HighLevel for the Dream 100 Strategy All-In-One Platform: No need to juggle multiple tools; everything you need is under one roof. Automation: HighLevel’s automation tools make sure your messages reach your Dream 100 without manual effort. Personalization: Tailored messaging through HighLevel’s CRM enhances relationship-building. Data-Driven Optimization: Use HighLevel’s reporting features to continuously refine your campaigns. Direct Mail Coordination: HighLevel’s data management ensures seamless coordination with third-party mailing services. Conclusion HighLevel software provides all the tools you need to successfully execute your Dream 100 strategy, from organizing your contact list to automating outreach and tracking engagement. By leveraging HighLevel’s capabilities, you can streamline your marketing efforts, build stronger relationships, and ultimately, turn your Dream 100 into your dream clients. Ready to see how HighLevel can transform your Dream 100 marketing? Book a Discovery Call with Julian and let’s get your campaign started! Learn more about the features of HighLevel from my HighLevel agency site – MarketerM8.com
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Need Help with HighLevel Emails? I Can Help You Get It Right

If you’re searching for help to send emails using HighLevel, you’re not alone. I recently worked with a client of MarketerM8.com (my HighLevel agency) who was struggling to understand how to send emails effectively with HighLevel. They were confused about the difference between using email campaigns and workflows, and how to set up and use email templates properly. That’s where I stepped in. HighLevel Email Campaigns vs. Workflows: What’s the Difference? One of the most common sources of confusion is understanding when to use an email campaign versus a workflow. Email campaigns are perfect for one-off broadcasts—like newsletters or special promotions—where you want to reach a list of contacts at once. However, they lack the automation features needed for ongoing sequences. On the other hand, workflows are powerful automation tools that allow you to send targeted emails based on user actions or conditions. Whether it’s a welcome sequence, follow-up series, or re-engagement campaign, workflows provide far more control over timing and triggers. I helped my client understand how to structure their marketing by using campaigns for broadcasts and workflows for automated sequences. This approach allowed them to engage their audience more effectively while saving time. Setting Up and Using Email Templates Effectively Another challenge my client faced was understanding how to set up and use email templates. They wanted to create consistent, branded messages without having to start from scratch every time. I guided them through creating templates, saving them for reuse, and integrating them within both campaigns and workflows. HighLevel’s email template feature allows you to design and save professional-looking emails that can be quickly inserted into campaigns or workflows. I showed them how to customise templates with dynamic content, making their emails more personal and effective. Tracking Email Performance and Making Improvements Sending emails is one thing; making sure they work is another. I taught my client how to monitor open rates, click-through rates, and other important metrics using HighLevel’s reporting tools. With these insights, they were able to optimise their emails for better engagement. Need Help Sending Emails with HighLevel? If you’re struggling to send emails with HighLevel—whether it’s understanding campaigns vs. workflows, setting up templates, or tracking performance—I can help. Getting your email marketing right is crucial to your success. Book a discovery call with me today, and let’s get your HighLevel email setup working for you! For official HighLevel help, visit their support page: HighLevel Help Center.
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Setting Up a Website in HighLevel: How I Helped a Client Overcome Their Struggles

If you’re struggling to set up a website in HighLevel, you’re not alone. Just recently, I worked with a client of MarketerM8.com (my HighLevel agency) who was having a tough time getting started. They knew they needed a website for their business, but HighLevel felt overwhelming. They hadn’t used website builders like Wix or Leadpages before, so the process seemed daunting. That’s where I came in. Helping with HighLevel Website Setup One of the biggest challenges my client faced was understanding the website builder in HighLevel. They didn’t know where to start, how to structure their pages, or how to customise the design to fit their brand. I guided them through the entire process, from selecting templates to adding their content, ensuring their site was both functional and professional. Getting Started with SEO Another hurdle was SEO. My client had no idea how to optimise their site for search engines, meaning their website wouldn’t be easily found by potential customers. I introduced them to the basics—how to choose the right keywords, structure their pages for better rankings, and set up metadata to improve visibility. I also advised them to read They Ask, You Answer by Marcus Sheridan, a book that has been a game-changer for many of my clients. It provides a clear, customer-focused approach to content marketing and SEO. You can read my review of the book here: They Ask, You Answer – My Review. Automating the Contact Us Form Finally, they needed help setting up a Contact Us form and integrating it with automation. They wanted enquiries to trigger automated follow-ups to make sales easier and more efficient. I showed them how to create and connect the form to HighLevel’s automation tools, ensuring leads were captured and followed up with seamlessly. Need Help Setting Up Your HighLevel Website? If you’re facing similar struggles—whether it’s getting started with the website builder, understanding SEO, or setting up automation—I can help. Setting up a website in HighLevel doesn’t have to be stressful. Let’s make it easy and get your business online the right way. Book a discovery call with me today, and let’s get your website working for you! For official HighLevel help, visit their support page: HighLevel Help Center.
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Highlevel News Updates

21/03/25 – Exploring New Updates to Call Recording Messages in HighLevel Software: No More Blanks Allowed!

21/03/25 – Exploring HighLevel’s Language Internationalisation Feature for a Universal User Experience

21/03/25 – Exploring HighLevel’s Enhanced Cancellation Widget: Streamlined User Experiences and Enhanced Business Insights

20/03/25 – Experience Fast and Efficient Form Creation with HighLevel’s New Inline Editing Feature in the Builder

20/03/25 – Introducing New Features in HighLevel: Preset Invoice Reminders to Ensure Timely Payments

20/03/25 – Exploring HighLevel’s Improved Image Editor Functionality for Ad Manager

20/03/25 – Expanding Access: HighLevel Starter Plan Now Includes Agency-Level APIs and Marketplace Apps

19/03/25 – Introducing the New Contact Engagement Score Feature in HighLevel: A Deeper Look into Customization and Data Exports

18/03/25 – Introducing WhatsApp Coexistence on HighLevel: Seamless Integration for Dual-Platform Messaging in All Supported Countries

18/03/25 – Announcing the New Sales Objective in HighLevel’s Ad Manager: Enhancing Conversions on Your Ads

DotCom Secrets (2020 Edition Review) by Russell Brunson – A Must-Read for All HighLevel Users

Wow! Just Read: Sell Like Crazy – Sabri Suby

Have you read “The Ultimate Sales Machine” by Chet Holmes

Selling to Serve – James Asford – GoProposal

Have you read ‘They Ask You Answer’ by Marcus Sheridan

Outrageous Multi-Step Marketing Campaigns That Are Outrageously Successful by Bill Glazer

Making Websites Win by Karl Banks & Ben Jesson – founders of Conversion Rate Experts

Book Review – Duct Tape Marketing by John Jantsch

Clockwork: Design Your Business to Run Itself by Mike Michalowicz

Jordan Belforts Straight Line Selling methodology applied to Keap / Infusionsoft marketing