19/12/24 – Exploring HighLevel’s Enhanced Rate Limits for Voice AI Calls and Guidelines for Regular Call Usage

Title: Announcement: Updates to HighLevel’s Service Offerings
Release Date: 24-12-12

HighLevel is excited to announce an expansion on the rate limits for Voice AI calls. This has now been scaled up to a maximum of 200 calls per minute. This was implemented with an intent to equip your AI agent to significantly increase its customer service capacity.

For clarification, these adjustments only apply to the Voice AI calls. The rate limit for regular calls, those not answered by the Voice AI, continue to follow the previous guidelines. These are as follows:

  • If there are more than 10 calls initiated from a number within a minute span, HighLevel deems it as a violation. The ongoing call will be blocked instantly
  • Similarly, when more than 15 calls are routed to a number per minute, it results in a violation. The call currently in progress will be blocked.
  • If a sub-account surpasses a threshold of 5 violations within an hour, all inward calls to that specific sub-account will be blocked for the determined time frame.

HighLevel continuously strives to enhance the services offered, and these updated rate limits are a testament to this endeavour. This amplifies the possibilities of reaching out to a larger customer base simultaneously with HighLevel’s Voice AI calls.

Please note, these changes have been introduced whilst maintaining the integrity and security of the services, and ensures smooth functioning for all users. The advancements were implemented by keeping your growing needs in mind. HighLevel looks forward to the positive impacts these enhancements will bring to your customer service experience.

*These updates are valid since the release date: 12-12-24

Click here for the full HighLevel update article

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