HighLevel now introduces a strategic enhancement to review management— Workflow Triggers for Facebook and Google Reviews! This new feature facilitates automating actions for incoming reviews, making online reputation management significantly more convenient.
**Highlights of the Enhancement**
1. **Workflow Triggers:** Enabling workflow triggers for fresh Facebook and Google reviews becomes possible now.
2. **Smart Filters:** The workflow can now be customised with smart filters that include:
– **Spam Detection**: This feature allows automatically handling flagged reviews to prevent workflow clutter.
– **Review Source**: This filter helps in distinguishing between reviews from Google or Facebook.
– **Review Rating:** Specific actions can be set based on the review rating, ensuring a suitable response for every situation.
3. **Streamlined Response Process:** Review details like ratings and their corresponding content can be mapped to various automated actions, allowing automatic sending of follow-up emails, requesting further feedback, or escalating issues without needing manual input.
Please be aware that the ‘Review Received’ trigger is contactless. This implies that reviews do not link to any specific contact.
**How to Implement:**
– Proceed to the Workflow section and establish or modify a workflow.
– Select the “Review Received” trigger.
– Apply filters like Spam, Source, and Rating.
– Map actions and save the workflow!
HighLevel’s clients will find this feature useful as it will save them time, ensure quicker responses, and allow for personalized engagement based on the review content. It’s a comprehensive solution for efficiently managing reviews and maintaining a top-notch online reputation.
Try out the Workflow Triggers for Reviews and enhance review management to new heights!
For a complete understanding of this feature, find a detailed guide on the Support page.
HighLevel always welcomes new ideas for Reputation Management. Share these on the Ideas Board and contribute to shaping the future!
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