At HighLevel, fostering faster and more effective means of communication between agents and leads remains paramount. Therefore, some modifications have been implemented to streamline the call connection process.
Enhancement
One significant improvement pertains to the swift connection between agents and leads during phone calls. Prior iterations necessitated waiting on agents’ parts until the lead answered the phone and the call recording message had completed.
With the recent breakthrough updates to the services, agents now have the luxury of immediate connections to leads, as soon as the call is answered. Effectively, the traditional sequence of having to endure the call recording message before initiating a conversation has been revamped. Agents can now listen to the call recording alongside the lead, eliminating any delay and fostering real-time engagement.
Bug Fixes
Alongside the enhancements, HighLevel has rectified a tricky problem that occasionally inhibited agents from realizing meaningful contact with leads. Upon close observation, it was discovered that in some instances, agents found themselves incapacitated by hold music, facing a challenge to communicate effectively.
Indeed, this constituted a peculiar anomaly wherein agents ended up listening to hold music instead of engaging with the leads. In handling this rare occurrence, HighLevel has satisfactorily addressed the glitch, successfully restoring unimpeded interaction between agents and leads.
Conclusion
These essential updates underline HighLevel’s continuing commitment to improve user experience by accelerating communications and amending any prevalent glitches. The overarching aim involves ensuring seamless service delivery that empowers agents to proactively connect with leads, thereby streamlining operations and bolstering productivity.
What to learn more or need help with HighLevel for your marketing? Book a Disocvery Call with Julian.
