UPDATE 13 FEB 2024. The systems I mention in the original blog post are all very good. However, time moves on. These days I would be looking for something more advanced – and that is HighLevel – my HighLevel agency is called MarketerM8 and you can find out more on the website. Suffice to say here that MarketerM8 can provide a single integrated solution for LiveChat as part of a complete CRM and marketing automation platform – you can even train the Conversation AI to answer questions in real time and book calls with you. If you would like to learn more feel free to book a Discovery Call.
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Looking to integrate live chat and Keap / Infusionsoft? Previously I used Pure Chat on my website to enable me to live chat with visitors to my website.
I have just switched over to tawk.to to offer live chat on my website. It has a number of advantages.
Like Pure Chat it is free for starters. But tawk.to also enables the following.
1/ Via Zapier I can trigger Keap / Infusionsoft campaigns automatically at key points. The first being when a chat is completed – so for me I create an opportunity for follow-up and record the details of the chat as a Note in the contact record. Also if I am unable to answer a chat in a predetermined time I can trigger based of of this so that I capture the contact details and can follow up using Keap / Infusionsoft. So the live chat facility becomes a lead capture when I miss a chat.
2/ tawk.to not only does live chat via messaging. For a monthly upgrade costing just $29/mo not only can you offer live text messaging but you can have audio calls or even video calls with your website visitors, which is cool.
If you would like some assistance setting up and integrating live chat and Keap / Infusionsoft using tawk.to then please schedule an initial Discovery Call to learn more.
Cheers
Julian
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