## New Introduction: Conversation AI Dashboard!
HighLevel introduces the Conversation AI Dashboard – a robust new feature providing small to medium-sized businesses (SMBs) with comprehensive insights into their AI bot’s performance. It’s designed to assist businesses in tracking key metrics, enhancing bot efficiency, and making data-driven decisions.
## The Working Mechanism of the Dashboard
**Accessing the Dashboard**
Accessing the dashboard is seamless. Simply,
– Transition to the Conversation AI Bot section.
– Select any bot performance to monitor
– Launch the new Dashboard tab.
**Monitoring Key Metrics**
Key metrics to monitor include:
– Total Unique Contacts: Tally of unique contacts engaged.
– Actions Triggered: The cumulative sum of bot-driven actions accomplished.
– Appointments Booked: Number of successful appointments scheduled by the bot.
– Average Messages per Contact: Meant to fine-tune response settings.
– Time Saved: Provides an estimated reduction of manual effort.
**Data Filtering & Comparison**
Utilize Channel Selector and Date Range Selector to refine analytical insight. Compare performance metrics across various periods.
**Obtaining Actionable Insights**
HighLevel offers recommendations to enhance bot performance.
**Anticipated Enhancements**
An exciting upcoming functionality is the capacity to track frequently asked questions. This will identify common queries and recommend adding them to the FAQ to improve bot efficiency.
## The Significance of the Update
The Conversation AI Dashboard promises greater transparency and optimisation:
– **Transparency:** SMBs now have access to clear, real-time data, allowing them to accurately track bot performance.
– **Optimisation:** Provided actionable insights guide businesses in refining bot responses and enhancing efficiency.
This update positions SMBs to make informed decisions, improve AI-enabled customer interactions, and maximise their bot’s potential.
Click here for the full HighLevel update article
What to learn more or need help with HighLevel for your marketing? Book a Discovery Call with Julian.
