Enhancements in HighLevel Services
HighLevel has provided a new update to its telecommunication service. With this update in place, the identification of who answered an incoming call has become straightforward. By navigating to Conversations > Message details, for every incoming call that gets answered, the information regarding the responder is visibly accessible. It can be an internal user or a forwarded phone number.
Bug Fixes
HighLevel has addressed two critical bugs, further improvising the service quality. The first one pertains to the user-selected call status. Now, when using the power dialler (found under Conversations > Manual Actions), the options visible at the end of a call are set as the call status. The selected status here is used in workflow/automation trigger as well. Moving forward, if no selection is made, HighLevel’s system will automatically detect the call status. This is a significant alteration from the previous operation where the system detected call status was favoured over the user-selected call status.
The other bug fix involves voicemail drops. The system can now proceed, even if the answering machine’s message exceeds 15 seconds. Previously, HighLevel’s system would wait for a maximum of 15 seconds before dropping the voicemail. Now, the system will wait until the answering machine’s message ends, even if it extends beyond 15 seconds before the voicemail drop situates.
Click here for the full HighLevel update article
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