# What’s New at HighLevel?
1. HighLevel has introduced a dedicated Subscription tab under Ad Manager settings to view the subscription details of Ad Manager and manage its cancelation flow.
2. HighLevel now provides an option to cancel the Ad Manager monthly subscription for a sub-account under Ad Manager settings.
3. Valuable insights into what’s not working well for sub-accounts regarding Ad Manager can now be gathered using HighLevel’s inbuilt feedback collecting mechanism.
# Working Mechanism at HighLevel:
– Subscription details for Ad Manager are found under ‘Ad Manager settings’ by clicking on the gear icon present on the top right of the Ad Manager home screen.
– A dedicated subscription tab containing relevant details like monthly charges and Subscription ID is available, along with an option to cancel the subscription for the sub-account.
– Upon clicking the ‘Cancel Subscription’ button, a dialog opens to collect feedback on what issue led to the cancelation of the Ad Manager subscription.
– Success or failure dialogs are shown for instances of attempting cancelation, providing comprehensive communication to the user.
# Why HighLevel’s New Features Matter:
– An easy execution of the cancelation process is now provided for customers who wish to discontinue their Ad Manager monthly subscription.
– The in-product set up for the subscription cancelation process saves the end users’ valuable time, removing any wait time for ticket responses.
# Important Notes from HighLevel:
– If a user has published a campaign that is under review by the publishing platform, this user is not allowed to unsubscribe or cancel the subscription. An error dialog specifying the same message will be shown.
– In the rare event a user attempts to cancel a subscription and fails, a failure dialog will be displayed, and the user will be instructed to raise a ticket with the support team.
For further assistance, refer to: [HighLevel Support Document](https://help.gohighlevel.com/support/solutions/articles/155000004091-how-to-cancel-ad-manager-subscription-for-a-sub-account-) on how to cancel an Ad Manager subscription for a sub-account.
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